are scheduled through Washington State's coordinating entity CTS LanguageLink. The contract performance measures are posted on HCA’s website
Overall Filled Rate SFY 2015
HCA (Medicaid) APPOINTMENTS
SFY2013 201,576 SFY2012 196,176
HCA (Medicaid) BUDGET
Jul 2013/Jun 2015 $25.1M
Jul 2011/Jun 2013 $18.1M
Jul 2009/Jun 2011 $23.0M
HCA (Medicaid) HOURLY RATE
July 2017 $38.50
July 2016 $38.00
July 2015 $37.10
July 2014 $32.50 July 2013 $32.00 July 2012 $31.50 July 2011 $30.00
FIRST UNION CONTRACT 2010 $21.00
A modified procurement model began on July 1, 2011.
The coordinating entity procurement model began on September 24, 2012.
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Lack of recognition of the social value of interpreting services, poor working conditions and inadequate remuneration all conspire against meaningful language access for Washington State’s Limited English Proficient population.
Over the last 20 years, U.S. companies and governments have migrated away from a rigid labor model made up of full and part time employees to a more flexible one by hiring temporary and contract workers. A 2014 independent study commissioned by the Freelancers Union and the Elance-oDesk, found that 34% of the U.S. workforce (53 million people) working as freelancers. Download: Freelancers Report 2014.pdf
Individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English can be Limited English Proficient (LEP). These individuals may be entitled language assistance with respect to a particular type or service, benefit, or encounter.
Federal laws particularly applicable to language access include Title VI of the Civil Rights Act of 1964, prohibiting discrimination based on national origin, and Executive Order 13166 issued in 2000. Many federal programs, states, and localities also have provisions requiring language services for LEP individuals.
Glasnost, literally "publicity" in Russian, was a policy introduced by Gorbachev in the 1980s that called for increased openness and transparency in government institutions and activities in the Soviet Union. Transparency generally implies more openness, communication, and accountability in such a way that it is easy for taxpayers to see what actions are performed and whether they are getting real value for money. To increase transparency, managers of state funded programs actively infuse greater disclosure, clarity, and accuracy into their communications with stakeholders and taxpayers.
Kaizen is a very new business idea dating from 1986. It is a system that involves every employee, from upper management to the lowest ranking employee. Everyone is encouraged to come up with small improvements or suggestions on a regular basis, continuously. In Japanese companies, such as Toyota and Canon, a total of 60 to 70 suggestions per employee per year are written down, shared and implemented.
Outsourcing is the contracting out of a business process to an independent organization from which the process is purchased back as a service. Contrary to popular belief, you do not necessarily outsource to save money. In fact, outsourcing may not save you money at all, quite the contrary.