are scheduled through Washington State's coordinating entity CTS LanguageLink. The contract performance measures are posted on HCA’s website
Overall Filled Rate SFY 2015
HCA (Medicaid) APPOINTMENTS
SFY2013 201,576 SFY2012 196,176
HCA (Medicaid) BUDGET
Jul 2013/Jun 2015 $25.1M
Jul 2011/Jun 2013 $18.1M
Jul 2009/Jun 2011 $23.0M
HCA (Medicaid) HOURLY RATE
July 2017 $38.50
July 2016 $38.00
July 2015 $37.10
July 2014 $32.50 July 2013 $32.00 July 2012 $31.50 July 2011 $30.00
FIRST UNION CONTRACT 2010 $21.00
A modified procurement model began on July 1, 2011.
The coordinating entity procurement model began on September 24, 2012.
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According to a study published in 2013 by the Migration Policy Institute, there are about 500,000 limited English proficient individuals living in Washington State. These people come in contact with government services all the time: at school, in court, at the hospital, etc. Government agencies can contract with interpreters directly or through a language services company. These intermediaries function as a referral services agent charging requesters a percentage of the payment for each appointment scheduled through them.
A service program that spends more than 15% in administrative cost is by definition inefficient. Streamlining the procurement process of language interpreting services directs limited state dollars to the people actually providing the service (interpreters), instead of intermediaries (language companies) and consequently the quality of the interpreting service improves.
Meanwhile at Labor & Industries, about 70% of appointments are procured through language companies that keep 40-60% of the payment. We should and can do better. Interpreters United would like to expand the Medicaid lean procurement model to other state agencies. Please read here about proposed legislation to reform the procurement of interpreting services.