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Did You Know?

APPOINTMENTS COVERED BY OUR UNION CONTRACT

are scheduled through Washington State's coordinating entity CTS LanguageLink. The contract performance measures are posted on HCA’s website

 

DSHS APPOINTMENTS

SFY2017                  15,836

SFY2016                  16,782

SFY2015                  15,943

SFY2014                  15,556

Overall Filled Rate SFY 2015

91% Filled

HCA (Medicaid) APPOINTMENTS

SFY2017                    359,750

SFY2016                     327,737

SFY2015                     282,636

SFY2014                     228,561

SFY2013                     201,576
SFY2012                     196,176

 HCA (Medicaid) BUDGET

Jul 2013/Jun 2015             $25.1M

Jul 2011/Jun 2013             $18.1M

Jul 2009/Jun 2011             $23.0M

 HCA (Medicaid) HOURLY RATE

July 2017                  $38.50

July 2016                  $38.00

July 2015                  $37.10

July 2014                  $32.50
July 2013                  $32.00
July 2012                  $31.50
July 2011                  $30.00

FIRST UNION CONTRACT
        2010                  $21.00

A modified procurement model began on July 1, 2011

The coordinating entity procurement model began on September 24, 2012.

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CTS Incident Reports
Updated On: Oct 11, 2014

On April 1, 2014 CTS Language Link implemented a new processes to monitor Interpreter Incident Reports. This Incident Resolution Process clearly defines the new resolution scale and the consequences of violating the DSHS Code of Professional Conduct for Spoken Language Interpreters and Translators WAC 388-03-050. This Incident Resolution Process stems from the "Complaint & Corrective Action Policies" found on pages 20-21 of the HCA-CTS contract K618/9signed in June 2012.  While this is a process that CTS will be implementing and monitoring, the Health Care Authority (HCA) and our union have been consulted and provided feedback in the creation of this new process.

Upon receiving notice of an issue, whether technical or personnel related, CTS LanguageLink will follow up with the all parties involved within 24 hours and offer resolution within 72 hours.

CTS encourages their Costumer Services Representatives and Interpreters to inform them as soon as possible of any issues they notice so that CTS may address them immediately, before they rise to the level of a customer complaint.

If it is determined that the feedback is about an interpreter and specifically violates a code of conduct tenet, CTS LanguageLink will abide by the corrective action guide outlined in its HCA contract as such:

  • Counseling or verbal warning
  • Written warning
  • Suspension of services
  • Termination

You will find out a lot more about this process and its latest updates under our "Members Only" tab. 


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Jan 27, 2018
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