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January 26, 2020

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are scheduled through Washington State's coordinating entity, currently ULS and formerly CTS LanguageLink. The contract performance reports and fill rate by language and by county are posted on HCA’s website


July 2019                  $41.00

July 2018                  $39.76

July 2017                  $38.50

July 2016                  $38.00

July 2015                  $37.10

July 2014                  $32.50
July 2013                  $32.00
July 2012                  $31.50
July 2011                  $30.00

        2010                  $21.00


SFY2018                    406,007

SFY2017                    383,583

SFY2016                    359,750

SFY2015                     327,737

SFY2014                     282,636

SFY2013                     228,561

SFY2012                     201,576
SFY2011                     196,000


SFY2016                 15,836

SFY2015                 16,782

SFY2014                  15,943

SFY2013                  15,556

SFY2012                  10,234

SFY2011                  17,700

 HCA (Medicaid) BUDGET

Jul 2013/Jun 2015             $25.1M

Jul 2011/Jun 2013             $18.1M

Jul 2009/Jun 2011             $23.0M

A modified procurement model began on July 1, 2011

The coordinating entity procurement model began on September 24, 2012.

The new coordinating entity, ULS took over the contract on July 1, 2018.

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Professional Liability Insurance
Updated On: Nov 07, 2014

Professional Liability Insurance (E&O)

Available only to American Translators Association (ATA) members.

The translation and interpretation (T&I) services industry, like any other business that deals with the public, is subject to complaints from dissatisfied customers. That is why ATA sponsors a plan of professional liability insurance called Errors & Omissions (E&O) Coverage. The ATA insurance Plan is administered by Hays Affinity, a division of Hays Companies and is underwritten by Lloyd's of London.

The ATA E&O Plan coverage protects you against claims alleging errors, omissions, and/or negligent acts arising out of your professional services. This type of coverage is NOT typically covered under commercial liability or general liability policies. Standard policy limits coverage starts at about $400/yr obviously depending on several risk factors. For a quote, please contact Hays directly at

Incident Reports. The Tower Endorsement Section K provides protection for disciplinary actions.

Professional License Protection

Reimburses for  License Protection Costs incurred by the insured in the investigation and defense of disciplinary and license review proceedings against the interpreter as a result of complaints asserted against the insured during the policy period by or before any federal, state, or local governmental, quasi-governmental, regulatory, licensing, or professional agency, body, authority, association, or organization that deals with the professional conduct of the insured in the business of Translating and/or Interpreting. 

HIPAA Protection. 

Covers violations and breaches of the privacy and security provisions of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH”) and/or the regulations promulgated under said statutes relating to Protected Health Information (“PHI”) and electronic Protected Health Information (“ePHI”) , but only if such violations or breaches arise from a Wrongful Act committed or alleged to have been committed by the insured, or from the handling of PHI and ePHI of the insured's own personnel.  


State Agency Risks Access to Healthcare and State Services

On June 25, 2012, HCA decided to force interpreters to purchase expensive liabilty insurance by July 15, risking access for limited English proficient Washingtonians to medical providers and state services.  When issuing requirements for interpreters wishing to work with HCA's new scheduling vendor HCA included a requirement for interpreters to buy general AND professional liabilty insurance policies with $1 million policy limits naming WA State as a covered insured!  With these kind of policy limits, it would likely cost interpreters $1000 a year.Management does not seem to understand that E&O insurance protects the interpreters' personal assets, not necessarily WA State. In fact, the State's best insurance is its own interpreter certification program which, in theory, only certifies/authorizes individuals who are highly qualified to provide language interpretation services. 

  • The State has paid for interpreter services for 2 decades without requiring this insurance. 
  • Errors & Ommissions insurance policies protect interpreters' personal assets. The State would still be liable for providing bad interpreter services. 
  • Interpreter-specific liability insurance policies are expensive so very few interpreters have them. 
  • Interpreter-specific liability policies cost more than interpreters for Languages of Limited Diffusion earn in a year!
  • Court interpreters - who are paid more than medical/social service interpreters - are NOT required to have this insurance!

On July 2, after hundreds of interpreters and concerned citizens sent emails & our Union filed charges against the State for refusing to bargain, the State agreed to delay the requirement.

On July 19, 2012, the Health Care Authority announced they will NOT force independent contractor interpreters to purchase expensive general and professional liability insurance!  Thanks to the hundreds of you that sent emails to state decision makers pointing out the risks in requiring interpreters to purhcase insurance that costs more than they could earn in a year.

July 19, 2012: United we won!

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Oct 21, 2020
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